Shipping to HAWAII has finally resumed!

Aloha ~ and thank you for your patience over the last 3 years!
Covid restrictions have officially lifted and cargo flights from Korea to HI are running regularly. 
All items on Gochujar are now available for shipping to all of USA!

For Hawaii orders, we're offering a special 8% discount OFF your entire order:
To get the discount, use code: ALOHA22-8%OFF
(Code valid until 06/31/2022)
Note: Do NOT use this code if you're not shipping to Hawaii. Or your order will be cancelled.

How do I apply the discount code?
On mobile, input the code in the last step of the checkout - "Payment section"

On web (computer), apply the discount code in the first step of the checkout - "Information section"

Our team is on scheduled vacation from May 1st - 20th.

All orders placed during our vacation period will ship-out, starting May 23rd (in the order they were received).

** We're offering a special discount for ALL orders placed during April 26 to May 18th**

Get 8% OFF your entire order by using the following discount code: MAYVACAY-8%OFF!

OR.... Get $10 OFF your order with the following discount code: MAYVACAY-TAKE10!

- Minimum order of $50
- Discount codes are one-time use
- Valid from April 26 - May 18th

How do I apply the discount code?\
On mobile, input the code in the last step of the checkout - "Payment section"

On web, apply the code in the first step of the checkout - "Information section"

Our team will be on vacation from May 1st - 20th.

All orders placed by April 24th are guaranteed to ship out before the scheduled vacation period.

If you have items in your wishlist, please order before April 24th!

All orders placed after April 24th - and during our vacation period -  will begin to ship-out starting May 23rd.

If you have any questions, please contact daniel@gochujar.com

Currently, the estimated average time for parcels to arrive to US addresses is 10-14 days (~2 weeks).
Delivery time may take longer at times - especially during severe weather, holidays or a spike in COVID situation.

Sure - let me explain. Updates to your tracker are made by two different parties:

WHILE YOUR PARCEL IS IN KOREA, the Korea Postal Service is responsible for making updates to the tracker. 

ONCE THE PARCEL LEAVES KOREA, the United Postal Service (USPS) is responsible for making updates to the tracker. 

USPS posts updates to the tracker only after the parcel has passed through US Customs. 

If you haven't see updates to your tracker in a while - it is most likely queuing at US Customs for clearance. 

Once it passes, you'll see updates made to the tracker - along with an expected delivery date - on the USPS tracking website. 

Note: If it passes 3 weeks without any status updates, please contact daniel[at]gochujar.com for further help. 

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For Korea Postal Service Tracking Tool, click here.
For USPS Tracking Tool, click here.

Your product reviews help us in a meaningful way!

It signals to other customers on whether to purchase a specific product.

And it gives us feedback on whether to continue sourcing the current product (or to replace it with a better product). 

We know it takes a few minutes away from your workflow.

So we'll credit your account with $1.50 for each product review! 

To write a product review, simply navigate to the product page and click on the "Write Review" button. 

Or check your email (check SPAM folder?) for the link to write a review. 

Our flat-rate international delivery fee to US addresses is now $5. 

However, if you order 2 or more items - no shipping fee! 
 
(Our fee has slightly increased from $3 to $5 to cover COVID-related fees that we're incurring on each outbound parcel.) 

Note: Some product pages may still indicate a $3 flat shipping fee - but ignore this. We'll need some time to make the changes on each product page. 

We are excited to announce that we have re-opened our doors for international delivery to the US.

However, there are still a few restrictions in place due to the ongoing pandemic:

- Delivery to Hawaii is restricted for now (temporarily).

Due to ongoing resource & logistics constraints at USPS, delivery to Hawaii is being restricted. All orders from Hawaii will be refunded.

We'll send out another email once this restriction has lifted.

- We're unable to deliver to Puerto Rico, Virgin Island, Guam, Marshall Islands & other US territories.

The USPS does not process and deliver international parcels from Korea to the following (US) territories: Puerto Rico, Virgin Islands, Guam, Marshall Islands, Saipan, Samao, Palau.

We are unable to fulfill orders to these US territories. 

The prices of Gochujar products - for US customers - have increased due to a significant price hike by USPS.

The Trump Administration has mandated (coerced) the United States Postal Service (USPS) to raise its prices for delivery - including a significant price hike for all international parcels.

The cost of sending an international parcel to the US from any foreign country has nearly doubled, as of June 2020.

Due to this major price hike, we've had to cut our profits, and raise the price of Gochujar products for US customers.

You will see an average increase of $5-$10, depending on the weight of the product.

For NON-US countries, international delivery costs have remained the same, so the prices will remain the same.

To account for the price difference, we have made a separate site within Gochujar for non-US customers.

If you are a non-US customer, please shop from our global store (https://global.gochujar.com).
If you are a US-based customer, use our original site (https://www.gochujar.com)

Both shops offer the same products - just different prices.

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We want to thank you for your patience and support. If you have any questions, feel free to contact me at daniel[at]gochujar.com.

-Daniel Oh
(Gochujar Founder)