Announcements & Shipping Issues
At the moment, all parcels sent to the US are experiencing a ~2-week delay. The US Postal Service is experiencing delays due to ongoing pandemic conditions + added political pressure from the current US administration.
Please expect 3-4 weeks for delivery for the time being.
More info here:
We are excited to announce that we have re-opened our doors for international delivery to the US.
However, there are still a few restrictions in place due to the ongoing pandemic:
- Delivery to Hawaii is restricted for now.
Due to ongoing resource & logistics constraints at USPS, delivery to Hawaii is being restricted. All orders from Hawaii will be refunded. We'll send out another email once this restriction has lifted.
- Expect 1-2 week delay for East Coast & Surrounding States:
Customers living in the following East Coast & Surrounding States may experience 2-week delay in receiving their parcels:
Alabama, Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, Mississippi, Atlanta, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont Virginia, West Virginia, Washington D.C
Normal delivery time is 7-10 business days. But with the delay, total delivery time will take 3-4 weeks.
The prices of Gochujar products - for US customers - have increased due to a significant price hike by USPS.
The Trump Administration has mandated (coerced) the United States Postal Service (USPS) to raise its prices for delivery - including a significant price hike for all international parcels.
The cost of sending an international parcel to the US from any foreign country has nearly doubled, as of June 2020 (more info here).
Due to this significant price hike, we have had to cut our profit margin, while increasing the price of Gochujar products for US customers.
You will see an average increase of $5-$10, depending on the weight of the product.
For NON-US countries, international delivery costs have remained the same, so the prices will remain the same.
To account for the price difference, we have made a separate site within Gochujar for non-US customers.
If you are a non-US customer, please shop from our global store (https://global.gochujar.com).
If you are a US-based customer, use our original site (https://www.gochujar.com)
Both shops offer the same products - just different pricing.
When will you resume delivery to UK, Germany, Canada & Others?
Starting August 13th, we will resume delivery to the following countries: UK, Germany, Canada, Russia, Malaysia, Hong Kong, Thailand, Philippines, Vietnam
If you reside in one of these countries, please shop from (https://global.gochujar.com).
Note: Australia & Japan are still under restriction - can not ship out at the moment
My country is not listed for delivery - when will you resume delivery?
We do not know yet - we have to wait for official notice.
Due to the ongoing pandemic - there is not enough cargo flights to cover all countries as before. We'll have to wait until conditions improve and air flight schedules return to normalcy.
Once again, we want to thank you for your patience and support. If you have any questions, feel free to contact me at daniel[at]gochujar.com.
-Daniel Oh (Founder of Gochujar)