With the arrival of September comes Korean Thanksgiving, known as Chuseok!

This year, the official holiday are from September 28th ~ October 3rd.

During this time, all major companies in Korea, including our shipping partners, will be taking a break.

To ensure that your parcel is shipped out before we go on break, we kindly request that you place your order by September 22nd.

(While we will make every effort to ship orders placed after September 22nd, we cannot guarantee ship-out for those parcels.)

Normal shipping operations will resume on October 4th, with backlogged orders being shipped-out in the order they were received.

Best regards from Korea!

Currently, the average delivery time to US addresses is ~1.5 weeks

Our flat-rate international delivery fee to US addresses is $5. 

However, if you order 2 or more items - no shipping fee!

Sure, please take a screenshot of your cart. Then send it over to daniel[at]gochujar.com. We will send over a Paypal invoice that you can pay with one click.

You can apply your store credit at the "cart" page. There is a drop-down box at the bottom of the page (see below).

You can apply discount codes - in both mobile and web.

On mobile, input the code in the last step of the checkout - "Payment" section

On web, apply the code in the first step of the checkout - "Information" section

All reviews are genuine.

However, we periodically import customer reviews from our sister store, Gochujar Global (which is for international customers).

Those international customers do not get the "verified" label as the order took place outside of Gochujar.

But rest assured, they are real customer reviews.

Your product reviews help us in a meaningful way!

It signals to other customers on whether to purchase a specific product.

And it gives us feedback on whether to continue sourcing the current product. 

We know it takes a few minutes away from your workflow.

So we'll credit your account with $1.50 for each product review! 

To write a product review, simply navigate to the product page and click on the "Write Review" button. 

Or check your email (check SPAM folder?) for the link to write a review. 

Sure - let me explain. Updates to your tracker are made by two different parties:

WHILE YOUR PARCEL IS IN KOREA, Korea Postal Service provides updates to the tracker. 

ONCE THE PARCEL LEAVES KOREA, United Postal Service (USPS) provides updates to the tracker. 

USPS posts updates to the tracker only after the parcel has passed through US Customs. 

If you haven't see updates to your tracker in a while - it is most likely queuing at US Customs for clearance. 

Once it passes, you'll see updates made to the tracker - along with an expected delivery date - on the USPS tracking website. 

Note: If it passes 3 weeks without any status updates, please contact daniel[at]gochujar.com for further help. 

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For Korea Postal Service Tracking Tool, click here.

For USPS Tracking Tool, click here.