Help Center

FAQs

Shipping & Tracking

Do you ship to my country?

How much is shipping?

When does my package ship out of Korea?

Why did you ship my order in multiple parcels?

How long does it take for me to receive my parcel?

Where do I track my parcel? Help me interpret the results.

Do I have to pay additional fees for my country?

I made a typo in my shipping address! What to do?

My parcel has returned to Korea. What shall I do?

Refund & Exchange Policy

What is your refund policy?

My product is damaged. Can I get a replacement?

My product is stuck/seized by the Customs Office. Can I get a refund?

I don't like this product. Can I get a refund?

My parcel didn't arrive in the expected shipping time. Can I get a refund?

Am I a bad customer?

Cancellation

Can I cancel my order?

Can I make changes to my order?

Payment

Do you only take PayPal? What about credit cards?

Is it safe to use my credit card?

Additional Questions

How can I contact you?